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The Market Surgery
 The Market Surgery

The Surgery will be closed for staff training on the last Tuesday of every month between 1.30pm-2.30pm

Freedom of Information Act 2000 (FOI)




The purpose of the Act is to promote greater openness by public authorities, Under Section 19 of the Freedom of Information Act 2000.


This Publication Scheme is the Information Commissioner's Office approved model scheme and is a complete guide to the information routinely published by the Market Surgery. It is a description of the information about the Market Surgery that is made publicly available. The Market Surgery reviews the Scheme at regular intervals and monitors how it is operating.


The Publication Scheme helps individuals to find information which the Market Surgery publishes. The Freedom of Information Act does not change the right of patients to protection of their patient confidentiality in accordance with Article 8 of the Human Rights Act, the Data Protection Act and at common law.


Maintaining the legal right to patient confidentiality continues to be an important commitment by the Market Surgery. To help with this, the Market Surgery has appointed someone who is called a Caldicott Guardian, and who has responsibility to ensure the protection of patient confidentiality throughout the Market Surgery in accordance with an individual's legal rights. In the Market Surgery, the Caldicott Guardian is Dr Kevin Elsby. 


Freedom of Information general enquiries


To submit a Freedom of Information request use FOI request form, or write to The Market Surgery, FOI Requests,  26 Norwich Road, Aylsham, Norwich, NR11 6BW.


Freedom of Information media enquiries


All media enquiries under the Freedom of Information Act are handled by the Practice Manager. (marketsurgery.d82016@nhs.net)


The Market Surgery’s commitment to publish information excludes any information which can legitimately be withheld under the exemptions set out in the NHS Openness Code or the Freedom of Information Act. Where individual classes are subject to exemptions, the main reasons are the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to most classes within the Publication Scheme.



The information is grouped into broad categories as follows:

  • Who we are and what we do
  • What we spend and how we spend it
  • What our priorities are and how we are doing
  • How we make decisions
  • Our policies and procedures
  • Lists and registers
  • The services we offer

Where possible access will be via this website, however information may only be available as a hard copy or other media. The publications are all free unless otherwise indicated within each class with a £ sign. Where information is provided at a cost the charges will be calculated as set out in class 15.


Cost of information


All documents that we make available free of charge under this Scheme are identified in the table below as “Free”.


All documents available under this Scheme for which we may charge a fee are identified as “*”.


We will make reasonable charges (which will include staff time, administrative costs, copy costs, postage and any other out of pocket expenses we incur) when we provide the following information:

  • Paper copies of certain documents;
  • Supplying multiple print-outs;
  • Supplying archived copies of documents that are held by the Practice but are no longer accessible or available via the Practice website

Please contact Fiona Hinton Practice Manager at the Practice if you require a document for which a fee may be applicable. She will let you know the cost and charges that you will be required to pay us, in advance of us supplying the documents to you.


Our charges will be reviewed regularly and be in line with other NHS organisations.


We are not able to provide printouts of other organisation’s websites.




Information from the Market Surgery’s website is free, although any charges for Internet Service provider and personal printing costs will have to be met by the individual. For those without Internet access, a printout from the website can be available by post, by personal application to the Freedom of Information Officer at the Market Surgery.


However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, will attract a charge for, photocopy and postage. The Market Surgery will advise on cost and charges that will have to be paid in advance. The Market Surgery does not provide printouts of other organisation’s websites.


Leaflets and brochures


These are free of charge for the services which the Market Surgery offers to the public.


Certain bound or other paper documents


There may be a charge as per the publication lists available from the Freedom of Information Officer.




This is free of charge unless it says otherwise.


Archive Deposit


Information about the Market Surgery’s Archive Deposit is available direct from the Public Records Office, Norfolk County Archives, County Hall, Norwich. Access and charges for these documents are in accordance with Council policy


Information Management


Information falling into the Classes will be retained in line with the Market Surgery's retention and disposal schedules, which comply with circular HSC1999/53 and Public Record Office Guidance.


Information not required for the business purposes of the Market Surgery is stored at the Market Surgery and the Public Records Office at County Hall, Norwich.




Any questions, comments or complaints about this Scheme should be sent in writing to:

Freedom of Information Officer
The Market Surgery

26 Norwich Road



NR11 6BW

Alternatively you can request further information online by clicking on the following link FOI request form.


If you remain dissatisfied about the operation of the Publication Scheme, please write to:

Information Commissioner
Wycliffe House
Water Lane


Rights of Access to Information

  • In addition to accessing the information identified in this Publication Scheme, an individual is entitled to request information provided by the Market Surgery under the NHS Code of Practice on Openness - 1995. Hard copies of the code are available free of charge from the Trust.
  • Sometimes, some or all of the information cannot be provided and the Trust will explain the reasons when this happens.
  • The Freedom of Information Act recognises that members of the public have the right to know how public services such as the NHS are organised and run, how much they cost and how to make complaints. You have the right to know which services are being provided, the targets that are set, the standards of services that are expected and the results achieved.
  • From January 1st 2005 the Act obliges the Market Surgery to respond to requests about the information which it holds and recorded in any form, and it will create a right of access to that information. The rights to request and access this information are subject to some exemptions which the Market Surgery has to take into consideration before deciding what information can be released.
  • Under the Data Protection Act 1998, you are also entitled to access your clinical records by applying to the Market Surgery.  Patients wishing to make an application should telephone Rachel Clarke, Patient Access Co-ordinator, on 01263 733331 or write to her at, The Market Surgery, 26 Norwich Road, Aylsham, Norwich. NR11 6BW to request an application form or to obtain more information. 

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